import.document_failed

Payload

Object: EventImportDocumentFailed

• idstringrequired

  Event ID (evt_…), also sent as the webhook-id header. Use it to drop duplicate deliveries.

• typestringrequired

  Allowed values: import.document_failed

• created_atstring (date-time)required

  When the change happened (UTC).

• org_idintegerrequired
• api_versionstringrequired

  Contract version of the data schema.

• sequenceinteger

  Delivery sequence number within the endpoint (absent for a test event).

• objectWebhookEventObjectrequired
• payloadstringrequired

  thin means no data: read the object through the API.

  Allowed values: fullthin

• dataobject
  Fields

  • sourceEventSourcerequired
  • documentobjectrequired

    The custom source document; the push API document result reports the same outcome.

    Fields

    • external_idstring | nullrequired
    • titlestring | null
    • card_idstring | nullrequired
  • run_idinteger
  • job_idinteger | null

    The indexing or export job.

  • reasonstringrequired

    Neutral reason code (extensible enumeration: treat an unknown code as a generic failure). Values are document outcome codes: content_invalid, file_rejected, too_large, limit_reached, index_failed.

• testbooleanrequired

  A test event sent by POST /v1/webhooks/{webhook_id}/test.

{
  "id": "evt_0123456789abcdef0123456789abcdef",
  "type": "import.document_failed",
  "created_at": "2026-10-24T10:00:03Z",
  "org_id": 1,
  "api_version": "1.62.0",
  "sequence": 1042,
  "object": {
    "type": "source",
    "id": "5"
  },
  "payload": "full",
  "data": {
    "source": {
      "id": 5,
      "name": "Help center",
      "kind": "custom",
      "collection_id": 3
    },
    "document": {
      "external_id": "kb-article-118",
      "title": "Shipping rates",
      "card_id": null
    },
    "run_id": 902,
    "reason": "content_invalid"
  },
  "test": false
}